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House Rules

Return & Exchange Policy

  1. Due to sanitary reasons, all brush purchases are final sale.

  2. Any items not found in our computer system are ineligible for exchange or salon credit.

  3. Items brought back within 30 days unopened or gently used can be exchanged for another product or Salon Credit for future purchases. 

  4. Items that are considered more than gently used are subject to a re-stocking fee of $5.00 per item

  5. All Products are non-refundable. Salon Credit or exchange only.

Services & Late Policy

  1. If you arrive more than 10 minutes late for your reservation, your appointment may be partially of fully rescheduled. We ask that you call us if you are running late, in order for us to do our very best to accommodate you.

  2. If you forget to cancel your reservation, you will receive a courtesy phone call to reschedule. Should you miss a 2nd reservation, you will be receive a "No Show." When making another reservation you will be  asked to place 50% deposit for that reservation. Should you receive 3 "No Shows", you will be placed on a walk-in only list and will be restricted from making online or phone appointments. 

  3. Not happy with your service? We will re-do the service performed within 7 days from your reservation at no cost to you. We must be notified within 72 hours if you are unhappy in order to be eligible for a re-do service. 

  4. Color re-do services do not include a Blow Out. 

  5. We want ALL of our guests' experiences here to be the exceptional and safe. As we do work closely with chemicals and hot tools, we ask that children under the age of 10 be supervised by a guardian.

  6. All returns/refunds of any products or services are only eligible in the form of store credit.

We kindly accept...

*Gratuities must be handled in check or cash.
**If you pay us with a check that bounces, we will request you pay the bank fee (typically $25.00) as well as the cost of the service. Should it happen a 2nd time, we will ask you pay the bank fee and the cost of your service in a payment other than a check. 
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